Frequently Asked Questions

Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions.

General Questions

How can I get a quote?

Simply hit the get a quote button at top of the page and fill out the brief form providing your details, schedule, type of service and your quote will dynamically adjust.

If you are after an end of tenancy clean you can find out your immediate online estimate… here

Am I charged the full quoted amount even if it doesn't take that long for an end of tenancy clean??

No, you’re only charged based on the amount of time your cleaners were actually at your home working. If they finish early, you aren’t charged the full amount quoted.

Does someone have to visit me before I can book a quote?

If it’s and end of tenancy cleaning service, absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.You can also use our online calculator… here

If you are looking for a commercial quote yes we would have to request a visit to get more details from you so we are able to give you the best price possible.

Are cleaning supplies included?

Yes cleaning supplies are supplied by default. This ensures your cleaners use the products that work suitably for your building.

There is also a green cleaning option if you’d prefer.

All supplies are replaced after each clean so there isn’t any cross-contamination from building to building.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

DO I HAVE TO BE HOME FOR MY CLEANING?

It’s completely up to you. Though it is always better if you aren’t as this makes it easier on the cleaners to concentrate on their job to give you a quality standard of clean.

DO YOUR CLEANERS ARRIVE AT THE EXACT TIME EACH TIME?

Yes, most of the time. However, we allow a 30 minute window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

End of tenancy cleans – You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

Commercial cleans – Normally you are billed monthly, though we are happy to work within your payment cycle.

ARE THERE ANY COMMITMENTS OF CONTRACTS?

End Of Tenancy – No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or per-determined number of appointments.

Commercial Services – No, All we require is a simple signed agreement and you can cancel with 5 days written or verbal notice.

Cleaning Questions

WHAT'S INCLUDED IN AN END OF TENANCY CLEAN?

Our cleaners run off an in-depth property management checklist or if you’d prefer we can run off yours. We clean everything from ceiling to floor in every room of your house. You can also request extra items via the end of tenancy estimator.

WHAT SERVICES DO YOU OFFER?

We offer a range of services from commercial – monthly, bi-weekly, weekly cleaning to one-time cleaning and end of tenancy cleaning. You can see the different services by visiting the top menu of each page and clicking on “Cleaning Services”.

HOW MANY CLEANERS DO YOU SEND?

End of tenancy – A minimum of two cleaners are sent to your home. This ensures productivity, quality and safety.

Commercial Cleaning – Depending on what cleaning is required and the size of your building, determines the number of suitable cleaning experts. You will receive the same top cleaners every visit.

ARE CLEANING COMPANY CLEANERS SCREENED?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in commercial and residential cleaning to work with us.

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